Venue: Nairobi Safari Club

Charges: 35,000 (VAT Exclusive)

Dates: 22-23rd June 2017,

Debt collection is a systematic part of almost any business. Handled effectively, it can mean the difference between bankruptcy and saving your business. The need to maintain and maximize positive cash flow in organizations has attributed to this powerful course conducted by Credit and Debt Management Services Ltd.

This training is designed to enable participants develop an appropriate strategy; enhance skills and knowledge to make them proactive and effective in debt collection and recovery.

Who should attend??

  • Debt Recovery Managers
  • Loan officers
  • Risk managers
  • Credit controllers
  • Credit officers
  • Receivable accountants


  • Effective Credit assessment and Risk Evaluation
  • Effective collection systems and procedures
  • Effective Debt Collection techniques
  • Use of emotional intelligence in debt collection
  • Effective Negotiation and influencing skills
  • Telephone communication for successful debt collection
  • Debt recovery through courts
  • Performance and measurement management 




    Zipporah Njoroge is practicing member of the Institute of Credit Management Kenya and a member, Professional Trainers Association of Kenya (PTAK). She holds a Bachelor’s Degree in Education (Arts) commerce & Accounting option and a CCP (K), Diploma in Credit Management.

    She has a wealth of working experience in credit and risk management of over 13 years, having worked for Credit Reference Bureau Ltd, Unga Holdings, Sameer Africa Ltd and National Oil Corporation of Kenya.

    She is a hands-on practical trainer and has been in Training and consultancy since 2009 and has conducted numerous training on credit and risk management for both financial and Non-financial institutions. She is also a lead trainer for Credit and Debt Management Services Ltd Kenya, Credit and Debt Masters Ltd (TZ) and International Institute of Human Capital (Macus Evans).